Privacy Policy for HearHere Guide

Last updated: July 15, 2026

HearHere Guide is published by SoftwareByEugene LLC. This policy explains what information the app processes and how it is used.

Information the App Processes

• Location: your device location or the map area you choose is used to find nearby places and create relevant guides.
• Selected places and questions: place details and the text of questions you ask are sent to our service to research and generate guide content and spoken answers.
• Voice input: when you choose to ask a spoken question, Apple Speech Recognition converts your audio to text. HearHere Guide sends the resulting text, not a saved microphone recording, to our service.
• Anonymous app identifier and usage: the app creates an app-specific random identifier and processes interaction, usage-balance, request, reliability, and cost information needed to operate the service and enforce plan limits.
• Purchases: Apple processes payments. We receive product, transaction, entitlement, and expiration information needed to provide purchased access. We do not receive your payment card details.

How We Use Information

We use this information to provide nearby results, generate guides and answers, create audio, restore purchases, manage usage allowances, prevent abuse, diagnose failures, and improve service reliability. We do not sell personal information, show third-party ads, or track you across other companies’ apps or websites.

Service Providers

HearHere Guide relies on Apple services including Core Location, MapKit, Speech Recognition, StoreKit, and App Attest or DeviceCheck. Our backend runs on Google Cloud and uses Google Cloud Firestore and storage. OpenAI processes selected-place context, question text, and generated guide text to create guide content and speech. Public information providers and websites may receive place or search terms when the service researches a selected location. These providers process information under their own terms and privacy policies.

Data Stored on Your Device

Visit history, cached guide text and audio, app state, and an app-specific anonymous identifier may be stored locally on your device or in the iOS Keychain. You can remove ordinary local app data by deleting the app.

Retention and Your Choices

You control location, microphone, and speech-recognition access in iOS Settings. Backend records are retained only as reasonably necessary to operate, secure, and improve the service and to meet legal obligations. To request access to or deletion of information associated with your use of HearHere Guide, contact us at the address below.

Children’s Privacy

HearHere Guide is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy when app functionality or legal requirements change. Updates will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions or requests, email [email protected].